Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Support representative in the banking sector. Join a reputable financial institution that values customer service excellence and is dedicated to providing outstanding support for its clients.
In this role, you will assist Portuguese-speaking customers with a variety of banking-related inquiries, including account management, transactions, and service requests. Your role will be pivotal in ensuring customers receive accurate information and solutions to enhance their banking experience.
If you are passionate about finance and customer service, this is a fantastic opportunity to grow your career in a dynamic and supportive environment.
Responsibilities
- Provide exceptional customer support in Portuguese for banking inquiries and issues
- Troubleshoot customer problems and offer effective solutions
- Educate customers on banking products and services
- Maintain thorough documentation of customer interactions
- Collaborate with team members and other departments to enhance service quality
- Ensure adherence to banking regulations and policies while assisting customers
Requirements
- Fluency in Portuguese and English, both written and spoken
- Prior experience in customer support, preferably in the banking or financial industry
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving capabilities
- Ability to work effectively in a fast-paced environment
- Experience with banking software and customer support tools is advantageous
- Professional demeanor and a customer-focused approach
- Willingness to learn and adapt to regulatory changes
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)