Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Portuguese Speaking Customer Support representative in the banking sector. This role is essential for delivering exceptional customer service and ensuring that clients receive the comprehensive assistance they need for their banking inquiries.
In this position, you will engage with Portuguese-speaking clients, helping them navigate banking services, answer queries, and resolve issues promptly and efficiently. Your role will be pivotal in enhancing customer satisfaction and fostering goodwill in the financial services sector.
Join a leading banking institution that values innovation and exceptional service. By becoming part of this team, you will contribute positively to clients' financial experiences while enjoying professional growth and development!
Responsibilities
- Provide high-quality customer support in Portuguese for banking-related inquiries
- Troubleshoot issues and provide effective solutions to clients
- Educate customers about various banking products and services
- Accurately document customer interactions and maintain records
- Collaborate with other departments to resolve complex issues
- Adhere to banking regulations and organizational policies when providing support
Requirements
- Fluency in Portuguese and English, both written and spoken
- Experience in customer support, preferably in banking or financial services
- Strong communication and interpersonal skills
- Detail-oriented with excellent problem-solving abilities
- A clear understanding of banking products and services is a plus
- Able to work effectively in a team and independently
- Proficient with customer support software and banking applications
- Positive attitude and customer-focused approach
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)