Patrique Mercier Recruitment is excited to offer the position of Portuguese Speaking E-commerce Support Specialist! If you are passionate about customer service and have strong communication skills in Portuguese, this is an excellent opportunity to join our dynamic team.
In this role, you will be responsible for providing high-quality support to our Portuguese-speaking customers. Your contributions will ensure that customers have a seamless experience while utilizing our e-commerce platform, enhancing their overall satisfaction with our services.
Responsibilities
- Deliver exceptional customer support to Portuguese-speaking clients through phone, email, and chat.
- Assist customers with inquiries related to products, orders, and shipping details.
- Effectively resolve customer issues to ensure a positive experience.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with various teams to fulfill customer needs and improve service quality.
- Stay updated on product information and significant trends in the e-commerce industry.
- Gather and analyze customer feedback to help drive improvements in service delivery.
Requirements
- Fluent in Portuguese and English, both written and spoken.
- Experience in customer support, preferably within an e-commerce context.
- Strong communication skills with a focus on customer satisfaction.
- High attention to detail and excellent organizational skills.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with e-commerce platforms and technologies is a plus.
- Enthusiastic about providing high-quality customer experiences.
- Ability to adapt and thrive in a fast-paced, dynamic setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )