Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Portuguese Speaking End User Support Specialist. In this essential role, you will provide outstanding support to our Portuguese-speaking clients, ensuring they enjoy a seamless experience with their IT services.
Your primary responsibilities will include troubleshooting various technical issues and delivering exceptional customer service. If you are passionate about technology and enjoy assisting others, we encourage you to apply!
Join our dynamic team and play a key role in enhancing user experiences!
Responsibilities
- Provide high-quality end-user support to Portuguese-speaking clients through multiple communication channels.
- Troubleshoot and resolve technical issues related to hardware, software, and applications efficiently.
- Document customer interactions and maintain accurate records of support requests.
- Collaborate with cross-functional teams to ensure timely and effective issue resolution.
- Stay informed about product updates to assist customers confidently.
- Contribute to the continuous improvement of internal support processes and documentation.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service or IT support is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team-oriented with the ability to work independently.
- Familiarity with various operating systems and software applications.
- Experience with support tools and ticketing systems is an asset.
- Attention to detail and a strong commitment to customer service.
- Able to handle multiple tasks in a fast-paced environment.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras