Patrique Mercier Recruitment is thrilled to announce a rewarding opportunity for a Portuguese Speaking Frontline Support Representative! If you are passionate about delivering exceptional customer service and enjoy helping others, we want you to join our dynamic team.
In this role, you will be the first point of contact for our Portuguese-speaking customers, providing assistance and resolving inquiries through various channels such as phone, email, and live chat. Your commitment to high-quality service will be key in fostering positive relationships and ensuring customer satisfaction. Take the next step in your career with us!
Responsibilities
- Deliver exceptional support to Portuguese-speaking clients by addressing their inquiries efficiently.
- Handle customer complaints and provide solutions in a timely manner.
- Document customer interactions accurately in the support system for future reference.
- Collaborate with team members to share knowledge and improve service delivery.
- Stay informed about company products, services, and policies to assist customers effectively.
- Adhere to quality standards and follow company guidelines for service excellence.
Requirements
- Fluency in Portuguese and English, both written and verbal
- Prior experience in a customer service role is an advantage but not mandatory
- Strong interpersonal skills and the ability to communicate clearly
- Excellent problem-solving skills with a focus on customer satisfaction
- Able to work independently as well as part of a collaborative team
- Familiarity with customer support software is a plus
- Reliable internet connection and a conducive home office setup
- A positive and adaptable attitude with a willingness to learn
- Availability to work flexible hours as needed
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )