Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Portuguese Speaking Gaming Community Support Agent! If you're a passionate gamer who is fluent in Portuguese and looking to engage with fellow gamers, this role is perfect for you. Join our enthusiastic team and play an essential role in enhancing the gaming experience for our community.
As a Community Support Agent, you will be responsible for providing support to Portuguese-speaking players by addressing their inquiries, troubleshooting issues, and fostering a welcoming atmosphere within the gaming community. This is an amazing chance to turn your love for gaming into a fulfilling career!
Responsibilities
- Provide top-tier customer support for Portuguese-speaking gamers.
- Monitor and participate in community discussions on social media and forums.
- Assist users with inquiries related to games, accounts, and technical problems.
- Gather feedback from users and suggest enhancements for community engagement.
- Collaborate with internal teams to ensure quick resolutions to player issues.
- Stay informed on new game developments, patches, and community trends.
Requirements
- Fluency in Portuguese (native or near-native level) and proficient English skills.
- A strong passion for gaming and a good understanding of gaming cultures.
- Experience in customer support or community management is preferred.
- Excellent communication skills with a personable and approachable attitude.
- Ability to multitask and handle inquiries in a fast-paced environment.
- Strong problem-solving abilities with an emphasis on player satisfaction.
- Familiarity with popular gaming platforms and communities is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )