Patrique Mercier Recruitment is delighted to introduce an opening for a Portuguese Speaking Gaming Experience Specialist. This role is designed for those who have a passion for gaming and a knack for delivering outstanding customer service. In this position, you will be essential in ensuring that our Portuguese-speaking players enjoy a seamless and enjoyable gaming experience.
As a Gaming Experience Specialist, you will assist customers by addressing their inquiries, resolving gameplay issues, and fostering a supportive environment. If you possess gaming knowledge and enjoy engaging with players, we would love to have you on our team!
Responsibilities
- Provide high-quality support to Portuguese-speaking gamers through email, chat, and phone.
- Assist players with gameplay inquiries, troubleshooting technical issues, and account-related problems.
- Professionally handle and resolve customer complaints to ensure satisfaction.
- Maintain up-to-date knowledge of our games and services to provide accurate and helpful assistance.
- Document customer interactions and feedback to contribute to service improvement strategies.
- Collaborate with team members to identify common issues and develop effective solutions.
- Engage with the gaming community to build relationships and gather valuable insights.
Requirements
- Fluency in Portuguese and English, both written and verbal.
- A strong passion for gaming with an understanding of gaming culture.
- Prior experience in customer service or a similar role is preferred.
- Excellent communication skills with a focus on delivering an outstanding customer experience.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Detail-oriented and able to organize tasks effectively.
- Comfortable using customer support software and various communication platforms.
- A positive attitude with a commitment to teamwork and collaboration.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )