Patrique Mercier Recruitment is excited to offer an incredible opportunity for a Portuguese Speaking HealthTech Support Specialist! If you have a strong enthusiasm for health technology and possess excellent communication skills, we would love to hear from you.
In this position, you will provide dedicated support to Portuguese-speaking clients in the HealthTech sector, assisting them with inquiries and resolving various technical issues related to health technology products. Your expertise will be pivotal in ensuring that users enjoy a smooth and effective experience with our innovative solutions.
Join our dynamic team and make a significant impact in enhancing health technology services for our valued clients!
Responsibilities
- Provide expert support to Portuguese-speaking customers concerning HealthTech products via phone, email, and chat.
- Efficiently troubleshoot and resolve technical queries, focusing on health technology solutions.
- Thoroughly document customer interactions and support requests to improve overall service quality.
- Collaborate with team members to innovate solutions and enhance customer satisfaction.
- Stay informed about product knowledge and industry trends to deliver effective assistance.
- Engage in continuous training to advance your expertise in HealthTech.
Requirements
- Fluency in Portuguese and English, both written and verbal.
- Experience in customer support, particularly within the health technology sector, is a plus.
- A strong interest in health technology and the ability to troubleshoot related technical issues.
- Excellent communication and interpersonal skills.
- A committed, customer-focused attitude with a proactive approach to problem-solving.
- Able to work independently and effectively in a remote environment.
- Basic knowledge of IT systems, health technology products, and software applications is preferable.
- Detail-oriented with the capability to manage multiple requests efficiently.
- Valid EU Passport or ID is necessary for employment eligibility.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )