Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Portuguese Speaking In-Game Support Analyst! If you possess a passion for gaming and excellent communication skills in Portuguese, we would love for you to join our dynamic team.
As a Portuguese Speaking In-Game Support Analyst, your main focus will be to provide top-notch support to Portuguese-speaking players during their gaming experience. You will be responsible for troubleshooting issues, answering player queries, and ensuring a seamless gaming experience for all users.
Join us in a collaborative and engaging work environment that celebrates your love for gaming and your skill set!
Responsibilities
- Deliver exceptional in-game support to Portuguese-speaking players via chat and email.
- Troubleshoot and resolve gameplay issues, account inquiries, and technical problems.
- Maintain detailed records of player interactions and solutions within the support system.
- Collaborate with game developers and other teams to escalate complex player issues effectively.
- Engage with the gaming community, providing guidance and sharing best practices.
- Stay updated on game trends, developments, and updates to offer knowledgeable support.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, technical support, or gaming support is an advantage.
- A proactive problem-solving mindset with a passion for gaming.
- Exceptional communication and interpersonal skills.
- Able to multitask and thrive in a fast-paced work environment.
- Familiarity with gaming platforms and common technical support practices.
- Detail-oriented with a commitment to providing outstanding player experiences.
- A team player with a positive attitude and eagerness to learn.
- Availability to work flexible hours, including evenings and weekends.
- Valid European Passport or ID required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras