Patrique Mercier Recruitment is thrilled to offer an exciting position for a Portuguese Speaking Live Chat Gaming Advisor! If you are a gaming enthusiast with strong communication skills in Portuguese, this opportunity is perfect for you.
In this role, you will be responsible for providing real-time support to our Portuguese-speaking customers via live chat. You will help them navigate our gaming services, answer their inquiries, and ensure they have an enjoyable experience while using our platform.
Become part of our dynamic team and play a key role in enhancing our players' gaming experiences!
Responsibilities
- Assist Portuguese-speaking customers through live chat, addressing their gaming-related questions and concerns.
- Efficiently troubleshoot and resolve account inquiries and technical issues.
- Communicate relevant information about gaming features, promotions, and company policies clearly.
- Maintain accurate documentation of customer interactions for quality assurance.
- Collaborate with team members to uphold high standards of customer support.
- Stay informed about current gaming trends and new releases to foster engaging conversations.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Prior experience in customer service or live chat support is an advantage.
- Strong communication skills with a customer-first mindset.
- Ability to multitask in a fast-paced and dynamic environment.
- Problem-solving skills and great attention to detail.
- Genuine passion for the gaming industry and familiarity with various gaming platforms.
- Proficiency with online communication tools and support systems.
- Team player who values collaboration and knowledge sharing.
- Positive and enthusiastic approach to helping customers and enhancing their gaming experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )