Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Partner Support Consultant to join our dedicated team! This role is ideal for individuals who are fluent in Portuguese and have a passion for providing exceptional support to our partners.
As a Partner Support Consultant, you will be the primary point of contact for our Portuguese-speaking partners, assisting them with their inquiries and ensuring they receive prompt and effective solutions related to our products and services. Your excellent communication skills and customer-focused approach will be vital in creating positive experiences for our partners.
If you are driven by a desire to help others and thrive in a collaborative environment, we encourage you to apply!
Responsibilities
- Provide outstanding assistance to Portuguese-speaking partners via phone, email, and chat
- Address and resolve inquiries regarding products, services, and operational issues in a timely manner
- Troubleshoot and manage technical queries efficiently
- Maintain detailed documentation of all partner interactions to facilitate effective communication
- Collaborate with internal teams to enhance service delivery and partner satisfaction
- Engage in training to stay updated on product knowledge and best practices
- Ensure compliance with company policies while maintaining high service standards
Requirements
- Fluency in Portuguese and English, both written and spoken
- Previous experience in customer or partner support is advantageous but not required
- Strong problem-solving skills and a focus on customer satisfaction
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Detail-oriented with a commitment to delivering exceptional service
- Basic technical knowledge or eagerness to learn about our offerings
- Proficient in using customer support software and tools
- Valid European Passport or ID
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras