Patrique Mercier Recruitment is excited to present an opportunity for a Portuguese Speaking Remote Support Specialist! If you are dedicated to providing excellent customer service and possess strong technical abilities, this role is a great match for you.
As a Remote Support Specialist, you will be responsible for delivering high-quality support to our Portuguese-speaking clients, assisting them with various technical issues and inquiries. Your mission will be to ensure customer satisfaction by providing prompt and effective solutions.
Become a part of our energetic team and enjoy the benefits of remote work while making a positive impact on our clients' experiences!
Responsibilities
- Provide exceptional remote support to Portuguese-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues related to software, hardware, and networking services.
- Maintain accurate records of customer interactions, support requests, and resolutions.
- Collaborate with colleagues to improve service quality and share insights.
- Stay updated on product knowledge and technological advancements to provide informed assistance.
- Engage in ongoing training and professional development opportunities.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer support or a related technical field is preferred but not required.
- Strong interest in technology and the capability to troubleshoot various technical issues.
- Excellent communication and interpersonal skills.
- A proactive approach to problem-solving and a commitment to customer service.
- Able to work effectively and independently in a remote environment.
- Basic knowledge of IT systems, software applications, and hardware is a plus.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Valid EU Passport or ID is required for employment eligibility.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )