Patrique Mercier Recruitment is pleased to offer an amazing opportunity for a Portuguese Speaking Streaming Platform Support Representative! If you have a passion for customer service and enjoy the world of streaming, we want you to join our vibrant team.
In this role, you will be the primary contact for Portuguese-speaking customers, assisting them with their inquiries, resolving technical issues, and ensuring a superior experience on our streaming platform. Your role will be essential in helping users navigate our services and enjoy uninterrupted access to their favorite content.
Come be a part of our dedicated team and elevate the streaming experience for our customers!
Responsibilities
- Provide high-quality support to Portuguese-speaking customers via email, chat, and phone.
- Troubleshoot and resolve technical issues related to the streaming service.
- Assist customers with account setup, subscription inquiries, and feature navigation.
- Maintain detailed logs of customer interactions and resolutions in our support database.
- Work collaboratively with technical teams to address more complex issues as needed.
- Engage in ongoing training and development to stay informed about platform enhancements and service protocols.
Requirements
- Fluency in Portuguese and English, with excellent communication skills in both languages.
- Previous experience in customer support is preferred, though motivated individuals without experience are also welcome to apply.
- Strong problem-solving abilities and a customer-centered approach.
- Detail-oriented with the ability to manage multiple inquiries effectively.
- Understanding of streaming services or related technologies is a plus.
- Ability to work independently as well as part of a team.
- Eagerness to learn and adapt to new systems and procedures.
- Must have a stable internet connection for remote work.
- Valid EU Passport or ID is essential.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )