Patrique Mercier Recruitment is pleased to announce an opening for a Portuguese Speaking Streaming Platform Support Representative. In this role, you will serve as a critical resource for our Portuguese-speaking users, guiding them through their streaming experience, addressing inquiries, and resolving any technical issues they may encounter. If you are fluent in Portuguese and have a passion for customer service and streaming platforms, we want to hear from you!
Responsibilities
- Deliver excellent customer support through chat, email, and phone in Portuguese.
- Assist users with account creation, content selection, and overall platform navigation.
- Troubleshoot and resolve technical problems related to streaming, billing, and subscriptions.
- Document customer inquiries and resolutions for future reference and improved service.
- Collaborate with technical teams to address and resolve advanced customer issues.
- Keep abreast of new platform features, content updates, and industry trends to enhance customer interactions.
Requirements
- Fluency in Portuguese (both spoken and written) is essential; knowledge of English is an advantage.
- Excellent communication and interpersonal skills to effectively assist customers.
- Prior experience in customer support, particularly in technology or streaming services, is preferred.
- Strong problem-solving skills with a commitment to customer satisfaction.
- Ability to thrive in a dynamic, fast-paced work environment.
- Understanding of streaming platforms and their functionalities is a plus.
- A passion for the streaming industry and a dedication to providing outstanding support.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )