Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Technical Support Advisor! This role is ideal for individuals who are fluent in Portuguese and have a strong enthusiasm for technology and helping customers.
As a Portuguese Speaking Technical Support Advisor, you will be responsible for delivering outstanding technical support to Portuguese-speaking customers, assisting them with a variety of inquiries and troubleshooting issues related to our products and services. Your efforts will play a key role in ensuring a positive customer experience and fostering client loyalty.
Join our dynamic team, and take the opportunity to grow professionally while making a significant impact on our customer support!
Responsibilities
- Provide high-quality technical support to Portuguese-speaking customers through phone, email, and chat.
- Troubleshoot and resolve hardware, software, and networking issues to ensure customer satisfaction.
- Accurately document customer interactions and solutions to maintain a reliable support database.
- Collaborate with colleagues to optimize support processes and share customer feedback.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Maintain professionalism and a positive attitude in all customer interactions.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Prior experience in technical support or customer service is a plus.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Able to work independently and effectively manage time in a remote work environment.
- Detail-oriented with a commitment to delivering exceptional customer service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and procedures.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )