Patrique Mercier Recruitment Nordic is pleased to announce an exciting opportunity for a Portuguese Speaking Technical Support Advisor. In this role, you will be the go-to expert for our Portuguese-speaking clientele, providing top-notch technical support for our products and services. Your dedication to customer satisfaction and your technical expertise will be pivotal in resolving issues and ensuring a positive experience for our users. If you are eager to make a difference and have a knack for technology, we invite you to join our vibrant team!
Responsibilities
- Deliver exceptional technical support to Portuguese-speaking customers through phone, email, and chat interactions.
- Troubleshoot and resolve various technical issues efficiently.
- Assist customers in understanding product features and how to use them effectively.
- Maintain accurate records of customer interactions and solutions provided.
- Work collaboratively with colleagues to enhance customer service processes.
- Stay informed about new product releases and updates to ensure knowledgeable support.
Requirements
- Fluency in Portuguese (both spoken and written) is required, along with a working knowledge of English.
- Previous experience in customer support or technical support is preferred.
- Strong analytical skills with the ability to troubleshoot effectively.
- Excellent communication skills focused on achieving customer satisfaction.
- Ability to work both independently and as part of a team.
- Familiarity with customer service software or CRM tools is beneficial.
- A passion for technology and a commitment to helping others is essential.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )