Patrique Mercier Recruitment is delighted to offer an opportunity for a Portuguese Speaking Tier 1 Support Agent! If you are fluent in Portuguese and have a passion for delivering excellent customer service, this position is an ideal fit for you.
As a Tier 1 Support Agent, you will be the first line of support for our Portuguese-speaking customers, assisting them with inquiries and resolving various technical issues. Your strong communication skills and problem-solving abilities will be critical in ensuring a positive customer experience.
Join our vibrant team where your contributions are appreciated, and you can develop your career while making a real difference in customer satisfaction!
Responsibilities
- Provide high-quality Tier 1 support to Portuguese-speaking customers through multiple communication channels, including phone, email, and chat.
- Troubleshoot and resolve basic technical inquiries and service-related issues.
- Accurately document customer interactions in the support database.
- Provide clear guidance and instructions regarding product features and services.
- Escalate complex issues to higher-tier support when necessary.
- Maintain a positive and professional demeanor in all customer interactions.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service or technical support is advantageous.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot basic technical issues effectively.
- Detail-oriented with a strong focus on customer satisfaction.
- Ability to manage multiple tasks and work well in a fast-paced environment.
- Familiarity with computer systems and customer support software is beneficial.
- A collaborative team player eager to learn and develop new skills.
- Positive attitude and a strong work ethic.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )