Patrique Mercier Recruitment is excited to announce an excellent opportunity for a Portuguese Speaking Travel Support Specialist. If you have a passion for travel and enjoy providing top-notch customer service, this role is an ideal match for you! Join our friendly team and assist Portuguese-speaking clients in planning and enjoying their travel experiences.
In this position, you will play a pivotal role in addressing client inquiries, providing detailed information on travel options, and ensuring exceptional customer service throughout their journey. Your expertise will help clients discover new destinations and navigate their travel arrangements with ease.
Responsibilities
- Assist Portuguese-speaking clients through various communication channels, including phone, email, and chat.
- Deliver comprehensive information about travel options, accommodations, and personalized itineraries.
- Resolve customer issues and inquiries proactively to enhance satisfaction.
- Maintain accurate records of client interactions and bookings for reference.
- Keep up-to-date with travel industry trends and company offerings to provide informed recommendations.
- Collaborate effectively with team members to ensure a seamless customer experience.
Requirements
- Fluency in Portuguese (both written and spoken) is required.
- Previous experience in customer service or travel support is highly desirable.
- Exceptional communication skills with a focus on customer assistance.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and a commitment to providing high-quality service.
- Experience with travel booking software and CRM systems is a plus.
- A friendly demeanor and positive attitude towards customer support.
- Willingness to work flexible hours, including weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )