Patrique Mercier Recruitment is thrilled to announce an opening for a Portuguese Speaking Travel Support Specialist. This pivotal role involves assisting Portuguese-speaking clients with their travel inquiries, reservations, and concerns. If you possess a passion for travel and exceptional communication skills, this is the perfect chance to make an impact while helping others enjoy their travel experiences.
Responsibilities
- Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat.
- Manage booking inquiries, cancellations, and changes efficiently and professionally.
- Offer insightful advice on travel destinations, customs, and travel regulations to ensure a delightful customer experience.
- Document all customer interactions in the support system accurately and thoroughly.
- Collaborate with various departments and travel partners to facilitate smooth operations.
- Keep abreast of travel trends and updates to provide current information to clients.
Requirements
- Fluency in Portuguese (both spoken and written) is required.
- Background in customer support, particularly in the travel industry, is highly desirable.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and a customer-oriented mindset.
- Ability to work both independently and as part of a team in a dynamic environment.
- Experience with travel booking platforms is a plus.
- A genuine passion for travel and helping customers navigate their travel experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training