A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.
Success in this role looks like:
- Success is found with a high level of accountability and merchant-minded team focus.
- We constantly strive to provide hands-on service that our competitors are unable to provide..
- A consistent and constant will to learn and progress through complex situations, and a high level of communication and collaboration used to seek out fast resolutions to ensure success for our teams and merchants.
- Eagerness to go above and beyond to support the team and our merchants.
Core Responsibilities
- Provide specialized knowledge for various processing equipment and systems to clients and team members.
- Handle installation calls and emails, while programming terminals and Point-of-Sale Systems, ensuring seamless setup.
- Execute installation and configuration of menus, hardware, and software for various POS Systems all over Oahu in-person, as well as neighboring islands remotely.
- Train clients and various internal departments on new equipment, empowering them with the tools they need to operate successfully.
- Streamline inventory duties for our Oahu office in collaboration with our inventory manager, including regular audits.
- Research processing equipment and software compatibility with our services, finding innovative solutions for our clients.
- Create comprehensive documentation for internal and external use, ensuring clear and concise information.
- Collaborate with the team to cover different shift schedules, fostering a supportive and flexible work environment.
- Travel around the island of Oahu for technical installations and service calls, bringing our expertise directly to our clients.
- Manage and coordinate varying install schedules for the team, optimizing efficiency and client satisfaction.
Requirements
Preferred Skills
- Strong oral and written communication ability (over the phone and email).
- Quick and eager learner
- Passionate about building relationships with and servicing our clients
- Technical aptitude
- Highly organized with strong follow-up and attention to detail
- Self-starting and driven
- Ability to self-manage and multitask projects with varying degrees of priority
- Flexibility to work outside of normal business hours, including after-hours and weekends in order to best serve our clients
- Interest in advancement/growth opportunities
This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together.
Technical requirements
- Must have access to a wired internet connection
- Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
Benefits
- Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Financial Security: 401(k) retirement plan and voluntary life insurance.
- Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
- Career Growth: Training, mentorship, and development opportunities.
- Support & Stability: Short-term & long-term disability coverage and wellness resources.
The salary for this position is $80,000 - $85,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.
Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.
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