Post Market Surveillance Analyst

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of the Position

The Post Market team at Intuitive works at the intersection of Regulatory and Quality. The team processes complaints including meeting our global regulatory requirements.  The post market team works cross-functionally to understand product safety and performance and facilitate the execution of robust resolutions. Functions collaborating with the Post Market Surveillance team include Field Action, Data Analytics, Clinical Engineering, Field Service, Technical Support, Customer Service, Risk Management, Service Operations, and Failure Analysis Engineering.

The Post Market Surveillance team requires an Analyst with post market surveillance experience and expertise in analyzing and processing medical device complaints.  The position  requires excellent verbal and technical writing skills, and passion for the best practices to analyze and process complaints.

Essential Job Duties

• Reporting to the Supervisor, Regulatory Post Market Surveillance
• Perform the preliminary classification of complaints and escalate complaints that require additional review.
• Complete follow-up with the customer or reporter via phone and email to gather additional information required for complaint investigation, including retrieval of RMA.
• Partner with subject matter experts on various activities related to complaint investigations, escalated field events, or regulatory response letters.
• Evaluate complaints for global regulatory reporting in accordance with company procedures and Regulatory requirements.
• Review product analysis investigation and determine cause/contribution of event to device.
• Accurately select Risk (Hazard, Harms, Severity) and IMDRF codes.
• Escalate complaints that require additional review to product quality, manufacturing, and design engineering teams as required.
• Evaluate documentation for completeness and consistency and identify additional actions as necessary to close the complaint file.
• Approve the final complaint file for closure after all applicable actions are completed.
• Participate in new hire training and continuous Regulatory Compliance training as required.
• Participate in process improvement activities to continuously improve process effectiveness.
• Perform other duties as directed.

Qualifications

Required Education, Training, Skills

• Undergraduate degree in engineering, life science, or equivalent 
• 4+ years’ experience in medical devices with strong understanding of complaint handling and regulatory processes 
• with regulatory post-market surveillance and complaint system knowledge 
• Familiarity with global regulatory reporting requirements (US FDA, EU MDR) and quality record standards 
• Excellent communication and analytical skills 
• Proficient in Microsoft Office and databases; able to manage workload independently and prioritize effectively 

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift: Day