Process Executive - Default Servicing

Job Summary

Data- Join our team as a PE-Default Servicing specialist where you will utilize your expertise in MS Excel to manage and streamline default servicing processes. This role is ideal for individuals with up to 2 years of experience offering an opportunity to work from our office during night shifts. Your contributions will enhance operational efficiency and support our mission to provide exceptional service in the mortgage industry.

Exp: 0 to 2 years

Responsibilities

The process associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. Heshe will report to the Team Leader who will be the first point of contact for any issues questions or concerns.

Key Result Areas KRAs

Productivity

Process associate is expected to meet or exceed the set agreed target in a given timeframe both during the training period and in the period following training.

The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality

Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback

Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Qualification PE

Graduate in any discipline

Skill Sets

Good analytical skills research knowledge and decision making.

Knowledge of Ms-officeExcel

Good written and spoken communication skills.

Ability to work in Night shifts

Basic knowledge of Mortgage industry.

Willing to work 6 days a week.