Process Executive-Voice Support

Job Summary

Join our dynamic team as a PE-Maps specialist where you will utilize your language skills in Cantonese and Mandarin to enhance customer support experiences. With a focus on effective communication you will play a crucial role in bridging language barriers and ensuring customer satisfaction. This office-based role offers an opportunity to develop your skills in a supportive environment.

Responsibilities

• Provide exceptional customer support by effectively communicating with clients in Cantonese and Mandarin.
• Assist in resolving customer inquiries and issues promptly and accurately.
• Collaborate with team members to ensure seamless service delivery.
• Utilize language skills to translate and interpret customer needs and feedback.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of customer support strategies and processes.
• Engage with customers to understand their needs and provide tailored solutions.
• Ensure customer satisfaction by delivering high-quality service.
• Participate in training sessions to enhance language proficiency and customer service skills.
• Support the team in achieving customer service targets and objectives.
• Adapt to changing customer needs and provide flexible solutions.
• Monitor customer feedback and suggest improvements to enhance service delivery.
• Work closely with other departments to ensure a cohesive customer experience.

Qualifications

• Demonstrate proficiency in speaking and writing Cantonese and Mandarin.
• Exhibit strong communication skills and the ability to engage with diverse customers.
• Show a keen interest in customer support and service excellence.
• Possess basic knowledge of customer support processes and tools.
• Display a willingness to learn and adapt to new challenges.
• Have a novice level of proficiency in reading and writing Chinese (Mandarin and Cantonese).
• Experience in customer support is a plus but not mandatory.

Certifications Required

Certification in Mandarin or Cantonese language proficiency is preferred.