Process Specialist and Team Lead

Job Summary

We are seeking a Process Specialist for our B&L team with 3 to 6 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Mortgage Loan and Consumer Lending. This hybrid role requires a proactive individual who can work efficiently in a day shift without the need for travel.

Responsibilities

• Analyze and optimize business processes to improve efficiency and effectiveness.
• Utilize MS Excel to manage and analyze data ensuring accuracy and consistency.
• Develop and maintain process documentation to support operational activities.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Monitor process performance and provide regular reports to stakeholders.
• Ensure compliance with industry standards and regulatory requirements.
• Provide training and support to team members on process-related tasks.
• Participate in process improvement projects and initiatives.
• Conduct root cause analysis to identify and resolve process issues.
• Support the development and implementation of new processes and systems.
• Communicate effectively with stakeholders to ensure alignment on process changes.
• Maintain up-to-date knowledge of industry trends and best practices.
• Contribute to the continuous improvement of the companys processes and procedures.

Qualifications

• Possess strong technical skills in MS Excel including advanced functions and data analysis.
• Have experience in Mortgage Loan and Consumer Lending is a plus.
• Demonstrate excellent analytical and problem-solving skills.
• Exhibit strong communication and interpersonal skills.
• Show ability to work independently and as part of a team.
• Display attention to detail and a commitment to quality.
• Have a proactive approach to identifying and addressing process issues.