The Role

The Procurement Operations Specialist, Supplier Enablement, is responsible for the seamless and compliant onboarding of suppliers into Deliveroo’s procurement ecosystem. The role ensures data integrity within supplier master data, conducts due diligence in line with risk and compliance standards, and drives supplier self-sufficiency through the Coupa Supplier Portal (CSP). By promoting automation and adoption of digital processes such as PO flip, the role directly improves invoice match rates, reduces manual intervention, and enhances overall source-to-pay (S2P) efficiency.

Key Responsibilities

Supplier Onboarding & Due Diligence

• Manage the end-to-end onboarding process as the primary supplier contact.

• Validate supplier information (e.g. company details, tax codes, bank accounts).

• Maintain accurate parent-child company hierarchy records.

• Conduct sanctions, credit, and compliance checks, escalating risks as appropriate.

Supplier Enablement & Support

• Promote supplier self-service through the CSP, providing training and guidance.

• Drive adoption of electronic invoicing (PO flip) to increase automation and touchless processing.

• Maintain and update enablement materials, including guides, FAQs, and process maps.

Data Integrity & Compliance

• Safeguard the accuracy, completeness, and timeliness of supplier master data.

• Monitor data quality via regular audits, correcting discrepancies promptly.

• Collaborate with internal teams to ensure consistency across all supplier platforms.

• Record and maintain supplier risk data, including ESG, compliance, and performance indicators.

• Uphold governance and apply procurement policies consistently.

Supplier Communication & Engagement

• Manage centralised communications with suppliers to ensure clarity and consistency.

• Act as first-line escalation for supplier queries.

• Promote awareness of Deliveroo’s procurement and compliance requirements.

Operational Support & Continuous Improvement

• Provide cross-team support within Procurement Operations as priorities shift.

• Investigate and resolve (or escalate) integration failures.

• Contribute to process improvement initiatives across supplier onboarding, enablement, and P2P.

• Partner with Category Teams, Finance, and Risk & Compliance to ensure readiness and smooth onboarding.
  

Skills & Experience

Essential

• 3+ years in procurement operations, accounts payable, supplier management, or related function.

• Strong knowledge of supplier onboarding, master data management, and P2P systems (Coupa preferred).

• Experience with compliance checks (sanctions, credit, tax, ethics).

• Meticulous attention to detail in data validation and entry.

• Strong communication and stakeholder management skills, including supplier training.

• Proactive problem-solving with the ability to resolve supplier issues effectively.

Desirable

• Experience in a Procurement Centre of Excellence or Shared Services environment.

• Competence in analysing and summarising large datasets.

• Knowledge of regulatory frameworks (e.g. Modern Slavery, Anti-Bribery & Corruption).

• Familiarity with digital procurement trends and supplier enablement practices.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.