Quality Support Analyst

About the role

As a Quality Support Analyst, you will make an impact you will play a crucial role in ensuring the highest standards of quality across our operations. You will be a valued member of the IOA team and work collaboratively with life sciences team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant.

In this role, you will:

• Audit cases to ensure compliance with quality standards and a customer-centric approach at every step of the task.

• Provide feedback and follow up on identified opportunities for improvement.

• Report weekly, monthly, and quarterly metrics and their analysis.

• Present metrics and action plans to external stakeholders.

• Analyze feedback and develop strategies for containment and early detection of opportunities.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Document processes and findings.

• Conduct risk analysis.

• Generate valuable resources for the team.

• Identify individual and group improvement opportunities to create action plans.

• Develop preventive and corrective Root Cause Analyses (RCAs)

These will help you stand out

• Experience in Agile and Scrum methodologies is highly desirable.
• Ability to manage multiple tasks and priorities effectively.
• Commitment to continuous learning and professional development.
• Strong analytical skills to interpret test results and provide insights.
• Proven track record of delivering high-quality software products.
• Good Spanish and English level B2 or above

Benefits:

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.