Real Time Incidents (Japanese & Mandarin Speaker)

Job Summary

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Key Responsibilities

Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:

• Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA
• Knowledge: Referring to our internal knowledge base to improve your knowledge.
• Passing the monthly internal process knowledge test.
• Proactiveness: Proactively raise any discrepancies, issues or bugs.
• Efficiency: Meeting datelines for any given project or task

Essential Skills

• Japanese language proficiency: Advance level in speaking, reading and writing. (eg: Japanese requires N2 entry level and/or min. of 2 years based in Japan)
• Mandarin language proficiency: Advance level in speaking, reading, and writing (Both Traditional and Simplified is required)
• Strong English language proficiency is a requirement as all tools, communications, documentations and training are all in English.
• Have a good understanding of all forms of public transport.
• Skilled researcher and comfortable using a variety of online sources in various languages.
• Good communication skills.
• Keen attention to detail and very meticulous.
• Self-motivated and responsible.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes.
  

Nice to Have Skills

• Customer service background (Communications team) preferred, but not necessary.
• QGIS skills preferable.
• Second language (if required as per Project Scope above).
• MAC OS X experience preferred
• Incident management experience is a big plus
• 1-year technical support or other problem-solving experience preferred, not necessary