Real Time Incidents (Thai Speaker)

Job Summary

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Key Responsibilities

Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:

• Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA
• Knowledge: Referring to our internal knowledge base to improve your knowledge.
• Passing the monthly internal process knowledge test
• Proactiveness: Proactively raise any discrepancies, issues or bugs.
• Efficiency: Meeting datelines for any given project or task

Essential Skills

• Thai language proficiency: Advance level in speaking, reading, and writing
• Strong English language proficiency is a requirement as all tools, communications, documentations and training are all in English
• Have a good understanding of all forms of public transport
• Skilled researcher and comfortable using a variety of online sources in various languages
• Good communication skills
• Keen attention to detail and very meticulous
• Self-motivated and responsible
• Able to maintain positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes
  

Nice to Have Skills

• Customer service background (Communications team) preferred, but not necessary
• QGIS skills preferable
• Second language (if required as per Project Scope above)
• MAC OS X experience preferred
• Incident management experience is a big plus
• 1-year technical support or other problem-solving experience preferred, not necessary