Recruitment Coordinator

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

As a Recruitment Coordinator for the UX team, you’ll be the face of Google, responsible for finding and scheduling participants for a variety of user experience (UX) studies, primarily for Google Ads products. This role requires more than just following a script; you'll be a key partner to our UX Researchers (UXRs), managing the end-to-end logistics of each study and ensuring every participant has an outstanding experience. Your ability to adapt, build relationships, and solve problems in a fast-paced, ambiguous environment will be crucial to your success.

What You'll Do

• Participant Coordination & Scheduling: Find, screen, and schedule diverse participants for UX studies, mitigating no-shows and coordinating all logistics, including reserving physical spaces.

• Stakeholder Communication: Serve as the primary point of contact for UXRs, providing timely and clear updates on recruitment progress.

• Project Management: Manage multiple projects and calendars simultaneously, balancing varied criteria and global time zones.

• Customer Service: Provide high-quality administrative and customer service to both internal stakeholders and external participants.

• Problem-Solving: Proactively identify and solve complex logistical challenges, handling unique requests with a resourceful and independent approach.

• Documentation: Track participant attendance and maintain performance metrics related to quality, productivity, attendance, and CSAT.

Skills & Qualifications

Minimum Qualifications

• 2+ years of experience with participant screening and recruiting, ideally in a research context.

• 1+ year of direct customer service experience, preferably in a contact center environment.

• Excellent communication skills with the ability to convey technical issues in simple terms and adapt your style to different audiences.

• Experience working with a variety of digital advertising or marketing platforms.

• Demonstrated ability to manage multiple priorities and work independently in a fast-paced environment.

• Strong organizational skills and meticulous attention to detail.

• Proficiency with office productivity tools like Google Workspace (Docs, Sheets, Slides) and database querying.

Preferred Qualifications

• Experience supporting products like AdWords or Google Ads.

• Basic knowledge of online advertising models (e.g., Pay-per-click, Cost-per-impression).

• Familiarity with web-based tools and the technology industry.

• Experience in a client-facing role using various communication channels (email, phone, chat, video).

• A quick learner with an analytical mindset, capable of absorbing new information and recommending process improvements.

Education

• Bachelor's degree in Communications, Marketing, Computer Science, Human-Computer Interaction, Experimental Psychology, or a related field emphasizing human behavior.

Salary and Other Compensation:

The hourly rate for this position is $42,000-$45,000 annually, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan