Regional Mgr FM Ops and Srvs

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

• Report into Sr. Director of Real Estate Workplace Services
• Oversee daily activities needed to ensure a functional, efficient, and safe working environment for employees.
• Maintain Facilities in compliance with local, county, state and federal regulations.
• Manage day to day Maintenance and Operations and ensure building uptime
• Manage contract services in support of facility operational functions, including: vendor service contracts, soft services (includes janitorial, Front desk, Mailroom, Building Ambassadors, Office Supplies, Event Support & Move, Adds, Changes (MAC), Corporate Food Services, Transportation), periodic and ongoing performance & budget (KPIs, SLAs), Quarterly Business Reviews, financial review, conducting RFPs, and assuring performance of program, hard services (including MEP maintenance, elevators, general and technical maintenance, landscaping, pest control and utilities).
• Design and help implement guidelines, best practices, and standards for cross-functional service teams.
• Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
• Ensure all Workplace Experience services are delivered to standard.
• Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure.
• Work to commission and start up new offices, manufacturing plant buildings and expansions with fully functional systems and maintenance processes.
• Maintain utility account information and work with energy monitoring tool to verify data quality. Check utility consumption and spend against trend lines and budget.
• Serve as the regional Facilities representative during compliance and regulatory audit activities. Including FDA and ISO audits.
• Act as administrator for the CMMS. Oversee data quality audits, manage the performance dashboard, and interface with IT. Alongside IT, manage CMMS projects.
• Act as administrator for the BMS systems across the APAC portfolio. Oversee data analysis, assure data quality, and derive actionable conclusions. Suggest, justify, and manage BMS improvement projects.
• Actively participate in recruitment, retention and career development of facilities operations and engineering staff and other direct reports  
• Lead third party facilities operations & engineering teams to ensure each property is appropriately staffed.
• Support international markets; from time to time; as necessary with technical expertise.
• Report out on program updates on a weekly, monthly basis to all levels of the organization.
• Undertake regular vendor quality checks/audits and ensure customer satisfaction.
• Develop annual operating budget for each program. Identify cost-savings opportunities. Review expenses monthly and develop variance explanations.
• Perform other duties as assigned supporting the employee experience and delivery of services.

Qualifications

• Minimum 10 years of direct, progressive professional experience in the management of facilities operations and maintenance for commercial buildings including general administrative, R&D, manufacturing plant buildings.
• Bachelor's Degree preferred, but not required. Alternatively, at least 10 years of industry experience will be considered.
• Minimum 10 years of experience in the strategic and operational aspects of facilities and workplace services in a corporate environment.
• Sound knowledge of BMS systems and managing energy opportunity projects and utility monitoring software.
• Detailed understanding of the financial analysis process, and sound business judgment.
• Strong analytical skills with knowledge of multiple corporate and industry specific software packages. (MS Office Suite, Coupa, Smartsheet, Tableau, Archibus, SnapMeter)
• Knowledge of application of local, state, federal regulations:  building, mechanical, electrical, plumbing, fire protection, OSHA, LEED, Cal-Green, ADA
• Directly responsible managing and operating BMS systems across the real portfolio. Analyze data, assure data quality, and derive actionable conclusions. Suggest, justify, and manage BMS improvement projects.
• Knowledge and experience in AutoCAD Revit, Procore a plus
• Strong skills:  MS Office:  Word, Excel, PowerPoint, MS Project
• Understand of facilities industry benchmarking standards including typical KPIs, OKRs, and SLA.
• Knowledge of sustainability measurements and industry practices.
• Highly proficient in reading construction documents – all disciplines – architectural, mechanical, electrical, plumbing, structural, life safety, civil and site
• Strong analytical skills
• Highly developed interpersonal skills, with strong ability to lead internal and external resources, and demonstrated ability to communicate effectively with people at all levels, from individual contributor to executive leadership.
• Highly effective communication skills – writing and speaking skills through written proposals, meeting facilitation, oral presentations. 
• Ability to work well in a fast paced, team environment, taking a leadership role and dealing with ambiguity effectively.
• 'Patients first' mindset. Desire to provide excellent customer service.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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