Regional Program Lead

About the role

As a Regional Program Lead, you liaison with 3PL on day to day operational issues.

In this role, you will:

1. Oversee all field operations within a specific geographical region, ensuring all activities align with company goals and standards.

2. Manage daily field operations, including network installation, maintenance, and repair, to achieve key performance indicators (KPIs) for efficiency, quality, and safety in coordination with the Vendor leads / POCs.

3. Assist /work in the vendor operations / POC to Recruit, train, and lead a team of field technicians and supervisors. Conduct performance reviews and provide ongoing coaching and development.

4. Serve as the main point of contact for regional clients, internal departments (e.g., engineering, sales), and external partners.

5. Develop and manage the regional budget, allocating resources for staffing, equipment, and projects to ensure cost-effectiveness.

6. Act as the escalation point for complex technical and operational issues, finding solutions to minimize service disruption and improve customer satisfaction.

7. Ensure all regional operations comply with company safety protocols and local, state, and national regulations.

Work model: Remote

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

1. Proven ability to lead, motivate, and manage large teams in a fast-paced, high-pressure environment.

2. Strong understanding of telecommunications networks, including fiber optic, wireless, and broadband technologies.

3. Extensive experience in field operations management, including logistics, resource planning, and quality control.

4. Knowledge of budgeting, financial reporting, and cost management.

5. Excellent verbal and written communication skills for interacting with team members, clients, and senior management.

6. Strong analytical and decision-making skills to resolve complex operational and technical challenges.

7. Understanding of different types of risks & their impact in Field Operations related projects involving multiple vendors

8. A minimum of 7-10 years of experience in the telecommunications industry, with at least 5 years in a managerial or leadership role within field operations.

9. In-depth knowledge of telecommunications infrastructure, field service management software, and industry best practices.

These will help you stand out

1. A Bachelor's degree in a relevant field such as Telecommunications, Engineering, Business Administration, or a related technical discipline. A Master's degree is a plus.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

#LI-NC1

Salary and Other Compensation:

Applications will be accepted until 10/03/25.

The annual salary for this position is between $105,000 - $164,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.