Relationship Manager

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. The Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a Relationship Manager to build and preserve trusting relationships with our clients. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our enterprise clients to boost our brand, relationships and profits in the long-run.

Responsibilities

• Serve as the primary point of contact for a portfolio of high-value clients.
• Understand clients’ needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve clients issues quickly and effectively.
• Forward upselling and perform cross-selling opportunities.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve and developed assigned portfolio of clients.
• Approach potential customers to establish relationships.
• Gain solid knowledge of competitors.

Requirements

• Proven experience as a client’s relationship manager within the payments or fintech industry.
• Knowledge of customer relationship management (CRM) practices.
• Experience in sales or clients service is preferred.
• Knowledge of payment processing, digital payments, card schemes, and industry regulations.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Ability to work in a team, manage multiple priorities, and meet tight deadlines.
• Customer-oriented mindset.
• BSc/BA in Business Administration or similar field.
• Excellent written and verbal English.

Benefits

• A challenging job in a fast-developing, international company.
• A friendly work environment where you can thrive and develop your skills.
• Career advancement possibilities.
• Competitive remuneration package.
• Additional Health insurance incl. Dentist.
• Fully covered MultiSport card.
• Food vouchers.
• Employee discounts card, Seminars and conference tickets, Playroom, and other additional perks.

Please send your resume in English.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.