We are looking for a dedicated and caring Rental Property Manager to join our team in the fast-paced vacation rental industry. This is a full-time, 40-hour-per-week position. You will be the primary point of contact for our guests, ensuring they have an exceptional and seamless experience from booking to check-out.
Responsibilities:
- Provide 24/7 support during business hours by answering calls, texts, and emails to address guest questions and concerns (guests relations).
- Manage a variety of guest inquiries, providing prompt and accurate information to resolve issues efficiently.
- Utilize the property management software (Breezeway) and communication tools (OpenPhone for calls, Helpwise for emails) to handle guest and maintenance requests.
- Schedule and coordinate maintenance for properties in the portfolio (currently 140 doors) to ensure they are in perfect condition for our guests.
- Collaborate with our Property Managers to address any guest feedback or property-related issues.
Requirements
- Prior experience in the vacation rental or property management industry is a must.
- Good English proficiency is needed
- A caring, empathetic, and positive attitude with a genuine desire to help others.
- Excellent communication and problem-solving skills.
- Experience with property management software (like Breezeway) is a plus.
- Ability to work independently and manage a diverse range of tasks.
Benefits