Sales Operation Manager

About the role

As a Sales Operations Manager you will make an impact by leading and inspiring our team ensuring operational excellence and continuous growth in a fast-paced digital advertising environment. You will be a valued member of the IOA team and work collaboratively with team leads, sales associates and the client.

In this role, you will:

• Lead and Develop Sales Teams: Coach and mentor Sales Team Leads and Sellers, identify development opportunities, and manage performance through structured feedback and improvement plans.
• Drive Operational Excellence: Own and track key metrics (Outbound Effort, CSAT, Sales KPIs), execute action plans, and deliver comprehensive reporting (WBR, MBR, QBR) and Root Cause Analyses.
• Manage Talent Lifecycle: Oversee hiring in collaboration with Talent Acquisition, implement reward and disciplinary programs, and handle deboarding processes.
• Consult and Optimize Campaigns: Provide strategic, data-driven advice to SMBs on digital advertising, optimize campaigns, and promote additional Google products to maximize ROI.
• Influence and Collaborate: Act as the main program contact, influence stakeholders, and contribute to sales targets in a fast-paced, goal-oriented environment.

Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Very strong organizational skills and extensive experience with customer support teams and metrics.

• Proficient comprehension of Google tools (spreadsheets, docs, slides, etc.).

• C1/C2 Advanced level of English.

• In-depth knowledge of Google Ads (Search, Video, Display, Apps, etc.).

• A true flexible and proactive team player with a positive attitude, experienced in motivating teams and resolving challenges.

These will help you stand out

• 2-5 years of experience in a management sales role.

• Proven experience in advertising sales, media account management, successful client engagement, and consistent business growth.

• Experience working against assigned quotas with a strong desire to exceed sales targets or sales KPIs.

• Experience performing coaching and utilizing registration tools.

• Experience working with CRM systems.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits:

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.