Sales Support Consultant

Career Area:

Compensation Grade:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Sales Support Consultant

Salary/Grade: £39,423 - £49,000 per annum (depending on experience)

Location: Larne

Benefits:

• 25 days annual leave plus bank holidays

• Up to 10% bonus

• Contributory pension scheme - Caterpillar will double the employee's contribution up to 6%

• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

This position requires a 5-day-a-week schedule in the office.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centres, municipalities, and more.

With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building. Join our team to help build a better, more sustainable world for future generations!

The opportunity

The Sales Support Consultant will support the Rental Power Sales team with dealer engagement, commercial actions, market research and development, data collection, analysis, and reporting across EAME territories. This role plays a critical part in enabling the sales team to make informed decisions and drive strategic growth.

You will be responsible for structuring and maintaining report-outs that help the sales team manage performance and identify opportunities. You will develop territory dashboards and dealer profiles that highlight performance metrics, customer segmentation, and opportunity areas.

This role will also involve creating and following up on commercial support materials such as promotional content, sales enablement resources tailored to dealer needs and providing insights and recommendations based on territory performance and customer trends.

You will also work closely with the sales team to translate field insights into actionable commercial strategies, helping to shape campaigns, promotions, and product launches. This includes gathering feedback from dealers and customers, identifying gaps in the market, and collaborating with internal stakeholders to refine offerings and improve responsiveness.

As the Sales Support Consultant, you will be expected to work with minimal supervision and will have developed recognized expertise in analyzing activity within specific marketing disciplines, including sales record card reporting, dealer performance tracking, and commercial program effectiveness.

What you will do:

• Responsible for the day-to-day support for commercial activities and to ensure sales teams and dealers have the support needed.

• Develop and follow up on commercial initiatives such as promotional campaigns and product positioning efforts. Collaborate with internal teams to ensure alignment with business objectives.

• Work on dealer financial metrics and rental support funds.

• Provide data for sales and strategic analysis and act as a key point of contact for sales teams requiring information to facilitate business growth objectives.

• Analyse and interpret the data required from dealers as well as draw attention to any trends or changes in market-based activity.

• Collect data from within and outside the company (e.g. dealer network across Europe, Africa and Middle East territories.) such that the information contained therein is up to date on a day-to-day basis.

• Provide assistance to the sales director to create and maintain a sales funnel reporting of existing and new accounts in addition to support coordinating marketing events across the EAME region.

• Work closely with sales, marketing, and product teams to ensure alignment and responsiveness to dealer and market needs.

What you have:

Education:

A degree or must have proven progressive experience.

Effective Communications - Level Working Knowledge:

• Makes oral presentations and writes reports needed for own work.

• Able to communicate with stakeholders across the business.

Relationship Management - Level Basic Understanding:

• Ability to establish and maintain healthy working relationships with Dealers and peers.

• Identifies key business relationships in own organization.

• Describes the nature of a productive business relationship.

• Explains the benefits of building business partnerships.

• Proven ability as a team player.

Decision Making and Critical Thinking - Level Working Knowledge:

• Very strong numeracy and literacy skills are needed to have demonstrable interpretative capability with complex data.

• Identifies, obtains, and organizes relevant data and ideas.

• Participates in documenting data, ideas, players, stakeholders, and processes.

• Recognizes, clarifies, and prioritizes concerns.

• Assists in assessing risks, benefits and consideration of alternatives.

Customer Focus - Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organizational objectives to customer needs and expectations.

• Meets regularly with customers to understand their wants, needs and expectations.

• Capability to understand products and markets.

Languages:

• English language is a must and French is recommended.

Additional information:

• Expected to gradually develop commercial actions which may require travelling around 20% of working time.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #CaterpillarNI #LI

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates:

The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Not ready to apply? Join our Talent Community.