Sales Support Consultant (Medium Tractor Products)

Job Summary
In this role, you will support and drive achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans for the Medium Tractor Products (MTP) for Asia Pacific.

What You Will Do

• Collaborate and consult with the Medium Tractor Products Product (MTP) Group and the Global Construction Infrastructure (GCI) Sales Team to maximize product offering and grow PINS in Asia Pacific.

• Develop MTP new prospects in key segments, establishing customer solutions, and enable new product introduction in the market.

What You Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Designs tailored solutions based on customer needs.

• Builds strong relationships through trust, communication, and continuous improvement.

• Guides others in creating customer-centric environments.

• Proactively anticipates and exceeds customer expectations. ​

Decision Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Analyzes assumptions and past decisions to improve future outcomes.

• Evaluates options and predicts impacts.

• Supports others in data analysis and decision-making processes.

Effective Communication: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Tailors communication to the audience.

• Balances empathy and assertiveness.

• Uses persuasive techniques effectively.

• Maintains clarity and focus in discussions.

Negotiation: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Strives for mutually beneficial outcomes.

• Uses active listening to uncover needs and interests.

• Clearly presents own position while respecting others. ​

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Sets clear expectations and reviews progress regularly.

• Educates support teams on priorities and fosters collaboration. ​

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

• Supports expansion into new markets.

• Implements incentive programs and explores growth opportunities. ​

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

• Communicates product/service value in customer terms.

• Suggests improvements to current value-selling practices. ​

Industry Knowledge : Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Understands and discusses key products and services within the industry for Medium Tractor Products

Additional Information

• This position requires working onsite five days a week.

• Business travel - approximately 20 - 25%

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, medical and insurance. (prorated based upon hire date).

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.