Salesforce Lead Engineer

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Salesforce Lead Engineer at Civica

Join our team and play a pivotal role in enhancing customer experiences with innovative Service Cloud solutions. If you're passionate about Salesforce and possess a knack for designing impactful architectures, we invite you to embark on this journey with us to transform the landscape of customer service.

In the role of Salesforce Lead, you will hold responsibility for the overall design authority and every facet of technical delivery for projects. This includes addressing both business and technical requirements, as well as managing the technical release deployment processes. You will be a member of our Centre of Excellence located in Vadodara.

You will participate in the practical analysis, design, development, and testing of projects, while also providing technical guidance. Your responsibilities will include full oversight of the project's technical design and quality. Additionally, you will coordinate design activities to promote discipline and ensure consistency throughout the project.

Requirements

Essential skills for excelling in this role:

• Must possess at least 6 years of pertinent experience in Salesforce technical services (Service Cloud), which includes working on integrations and collaborating with both technical and cross-functional teams.
• Excellent knowledge of software development lifecycles, tools and methods to support seamless deployments, including refresh cycles and overall environment management. 
• Ability to work at detailed and abstract levels.   
• Keen interest in researching updates from Salesfoce and keeping on top of new feature releases. 

• Track record of delivering commitments on time and quality.  

Technical competencies:

• Extensive experience with Salesforce development tools including LWC, Visualforce, Apex and other tools with supporting up to date certifications.
• Hands-on experience in advanced service and community with cloud implementation, including case management, milestones, incident management, and Bot/Agent force for community engagement.
• API, REST services, Javascript and experience with integrations to corporate web sites and bespoke solutions 
• Mentoring team and providing technical guidance

Desirable:

• Single Sign On (e.g. SAML, oAuth, Active Directory, ADFS) 
• Data migration processes to and from Salesforce, including clear data model and schema understanding  
• Integration experience to other Salesforce modules other than service Cloud as well as third party solutions such as Eloqua, LinkedIn and various Appex change solutions 
• Modernization/redevelopment of legacy applications 
• Azure DevOps Management and Copado 
• Agile practices

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.