Senior Condition Monitoring Advisor

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

We are seeking a highly skilled and experienced person to join our team at Caterpillar Inc. as a Condition Monitoring Advisor. The ideal candidate will have a strong background in mining or construction equipment from experience supporting, managing or monitoring. This role involves working closely with fleet managers, dealers, and/or customers to increase machine availability, decrease total cost of ownership (TCO), and minimize unexpected downtime.

What the candidate will do:

• Monitor the health of up to 300 Caterpillar machines using the 5 elements of condition monitoring: SOS reports, VIMS/analytic alerts, inspection reports, backlog management, and site conditions.
• Provide equipment recommendations to Caterpillar dealers and customers aimed at improving machine health and customer value.

• Prepare health reports for customers and their Caterpillar dealers on a monthly basis.
• Facilitate customer meetings with Caterpillar dealers, product groups, JSS and others as needed.
• Builds collaborative relationships & acts as a consultant to Dealers and customers.
• Assist in the development of predictive analytics to support anomaly detection.

Education requirement:

• Any engineering or bachelor's degree related to the field.
• Bilingual (Advanced English a Must)

What Skills you will have:

Data Gathering & Analysis:

• Advanced knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Demonstrated experienced in identifying machine issues and troubleshooting.
• Experience in identifying and/or development of predictive analytics.

Service Excellence:

• Demonstrated knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Demonstrated knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•S SM Services, and the Service Information System (SISweb)

Effective Communications:

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strong communication skills and the ability to work collaboratively with various stakeholders.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Relationship Management:

• Advanced knowledge in condition monitoring or field follow engineering.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates will also have:

• Demonstrated knowledge with Caterpillar's products and processes is a must (Product Link Elite, VIMS.)
• Mining or Construction Industry experience in technical roles, and/or Asset Monitoring.
• Additional Language Skills

Additional information

• Located in Torre Santa María.
• Relocation is available.
• This position will require to travel up to 20% domestic and internationally.
• VISA required.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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