Senior Data Analyst (Operations)

A Veriff abriu em 2025 seu hub tecnológico e sede das Américas em São Paulo para reforçar nossa presença na região. Estamos em rápido crescimento na América Latina, apoiando empresas de mobilidade, e-commerce, fintechs e plataformas digitais — incluindo parceiros globais como a Uber — a verificar identidades com segurança e escala. Como Senior Data Analyst – Operations & Analytics, você será peça-chave para impulsionar eficiência, qualidade e inovação em nossas operações internas, ajudando a construir a referência global em confiança online a partir do Brasil.About the jobAs a Senior Data Analyst – Operations & Analytics, you’ll be the strategic analytical partner to our Internal Operations leadership. You’ll take on some of Veriff’s most mission-critical challenges — supporting operational excellence, scaling verification processes, and uncovering insights that shape how we grow. This is a strategic high-impact role. You’ll help elevate how data is used in our Ops organization — not just to describe what’s happening, but to shape what should happen next.Why This Role MattersThis isn’t your average analytics role — you’ll influence how Veriff scales and delivers trust at a global level. If you're a sharp analyst who thrives at the intersection of strategy, data, and operations, we’d love to meet you.Your ImpactYou’ll Help Us Protect Honest People Online By:Empowering Internal Operations, including Verification Operations and QA leadership with dashboards, alerts, and decision-ready insightsDefine and monitor KPIs that capture efficiency, quality, and throughput across verification workflowsIdentifying performance bottlenecks, operational risks, and opportunities for improvementDesigning proactive analyses that support SLA adherenceBuilding self-serve analytics capabilities and defining scalable, trusted operational metrics used across the companyOnboarding and coaching stakeholders in data fluency across non-analyst rolesRepresenting the analytical voice in cross-functional operations initiativesYour Day-to-DayOwn dashboards that track real-time and historical performance (e.g. queue size, verification time, failure rates)Conduct deep dives into key issues (e.g. error spikes, customer service performance, session time)Collaborate with Verification and QA Leads to build scalable, actionable reporting structuresCreate alerting systems to flag anomalies early and ensure SLA risks are escalated promptlyEnsure high data quality and consistency in metric definitions across tools and teamsPartner with Data Analysts and Analytics Engineers to enhance internal BI infrastructureYou’re a Great Fit If You...Have 4+ years of experience in analyticsAre highly skilled in SQL and have a working knowledge of Python, with a strong drive to grow furtherCan turn analytical complexity into clarity — visually and verbally (e.g. in Tableau)Know how to align data initiatives with stakeholder needs and operational outcomesHave a track record of proactive problem-solving, not just reactive reportingThrive in fast-paced, ownership-driven environmentsBring empathy, curiosity, and a user-focused mindset to cross-functional collaborationBonus Points If You...Have experience with dbt or similar modern data toolingHave led the development of analytics solutions for large-scale Ops or service teamsHave advanced Tableau skills for storytelling and dashboard designHave driven workforce planning or supported large-scale service operationsHave strong Python skills.Why Veriff?Every day across Brazil and LATAM, millions of people sign up for ride-hailing apps, shop on e-commerce platforms, or open digital wallets. Trust and security are essential for those experiences — and that’s where Veriff comes in. We partner with global innovators like Uber and leading fintechs to make sure honest people can move, shop, and connect safely.In 2025, we opened our Americas headquarters and technology hub in São Paulo, solidifying our commitment to serving LATAM from within the region. Our São Paulo hub brings together a fresh team of smart, ambitious people, working hand-in-hand with colleagues across Europe and the US to build the benchmark for trust online.Our growth is accelerating rapidly, with LATAM business volumes up 2.5× year-over-year, alongside matching increases globally. We’re focused on LATAM’s major fintech hubs — Mexico, Colombia, and Brazil, which account for 80% of regional activity. In Brazil, we’re also supporting new industries like gaming, mobility, events, and social platforms, helping them thrive securely under fresh regulatory frameworks.When you join Team Veriff, you’ll be part of a global growth story — with the chance to make a real impact and advance your career, while enjoying benefits designed with you in mind. Some of our favorites include:Stock options to share in our successMedical insurance to support your physical and mental well-beingLearning & Development and Health & Sports budgets you can tailor to your needsWe are an Equal Opportunities employer committed to building a diverse and representative team. Different opinions, perspectives, and personalities push us forward. Whoever you are, if you’re passionate about your work and align with our values, we want to hear from you.