Senior Field Serices Officer

Senior Field Services Officer ASAP Start Based in the Eastern Suburbs Senior Field Services Officer is currently required for a 3 months contract with option to extend to to provide field-based second-level technical support for End User Devices and Telecommunications, (including data, voice, video, laptops PC's, Hardware, Applications, Microsoft Operating Systems, Active Directory and Endpoint Key Responsibilities:

• Monitor and action the Field Services Incident Queue, ensuring Service Level Agreements are met.
• Provide subject matter expertise in Digital & Technology Services, including Telecommunications and End User Devices.- including (data, voice, video, laptops, PC's, Hardware, Applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging and deployment)
• Resolve escalations for customer queries and issues.
• Provide field support for major incidents and operational events.

To be successful in this role you will have the below requirements:

• Installation & Support of End User Devices: Demonstrated proficiency in data, voice, video, laptops, PCs, hardware, applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging, and deployment.
• Conceptual, Analytical, and Problem-Solving Skills: Ability to identify issues and determine appropriate courses of action.
• Strong Customer Service Orientation: Responsible for understanding client needs and ensuring they are met, including the ability to translate, challenge, and manage customer requests.
• Team Skills: Actively participate as a member of a team to achieve both individual and team goals.

car Drivers license is a requirement Apply today by using the link or email Leonie.woodfine@randstad.com.au

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.