Overall Purpose of the Role
- We are seeking an experienced and proactive Senior IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment.
Key Responsibilities
- Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.
- Support and manage the global VMware virtualized infrastructure.
- Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner.
- Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications.
- Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
- Support all facets of IT infrastructure and contribute to end-user support when required.
- Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
- Adhere to all company and team policies, standards, and procedures consistently.
- Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses.
- Take an active role in business continuity planning and testing activities.
- Champion cybersecurity by upholding the firm’s standards and best practices.
- Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively.
- Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software.
- Research and propose solutions to technical problems and share knowledge with the broader team.
- Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.
- Be available and contactable for after-hours support when required.
- Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.
- Support all facets of IT infrastructure and contribute to end-user support when required.
- Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment.
- Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.
Requirements
- Bachelor's degree in Computer Science or a related field (minimum 2:1 classification).
- Professional certifications such as CCNA, VMware, or Microsoft credentials are highly desirable.
Experience
- Minimum of 10 years' experience in a similar infrastructure role, ideally within an investment management or financial services environment.
- Demonstrated ability to deliver technical projects in high-pressure, deadline-driven contexts.
- Proven track record of successfully managing infrastructure operations at an enterprise level.
Skills
Required:
- Proficient in Cisco Unified Communications, including Expressway and Jabber.
- Strong understanding of Cisco switching and routing (CCNA level or higher).
- Skilled in writing and using PowerShell scripts for automation and system management.
- Hands-on experience with VMware administration and enterprise storage systems.
- Familiar with Nagios, Grafana, and Prometheus for monitoring infrastructure.
Desirable:
- Knowledge of Cisco AMP for endpoint protection.
- Experience with Veeam backup solutions and deployment.
- Familiarity with Nimble Storage systems.
- Exposure to container technologies such as Docker.
Soft Skills
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical abilities.
- Effective at multitasking and prioritizing in demanding environments.
- Resilient under pressure, with a calm and structured approach to incident response.
- Proactive, can-do attitude with a strong sense of ownership.
- High standard of customer service and user experience.
- A reliable team player, collaborative and supportive of colleagues.