Senior Operations Manager
DeelWho we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Role Overview
We are looking for a dynamic Senior Operations Manager to drive operational excellence across our organization. This role is central to scaling our business by enhancing efficiency, mitigating risk, and ensuring our operational frameworks can support rapid growth.
You will act as a key partner and influencer to cross-functional teams, leading initiatives to automate processes, improve customer outcomes, and implement robust controls. As a leader within the operations team, you will manage day-to-day workflows while executing strategic projects that have a direct impact on our go-to-market success. This position is ideal for a data-driven, hands-on leader with a bias for action and a proven track record of thriving in fast-paced environments like Tech or FinTech.
Key Responsibilities
Operational Excellence & Automation
Manage and optimize day-to-day operational workflows, identifying and eliminating bottlenecks to improve efficiency.
Drive automation initiatives to reduce manual processes, improve accuracy, and increase speed across the organization.
Lead and influence cross-functional partnerships with product, engineering, and other cross-functional teams to streamline tools and processes for both internal teams and customers.
Expand and improve self-service options for customers to reduce dependency on manual support and enhance user experience.
Risk Management & Compliance
Ensure strict adherence to operational controls, internal policies, and regulatory compliance requirements.
Contribute to fraud prevention and regulatory alignment efforts by maintaining and strengthening operational standards.
Monitor operational performance metrics, identify emerging risks or process gaps, and escalate to leadership with recommended solutions.
Performance Monitoring & Customer-Centric Improvement
Drive customer-focused process improvements to enhance key metrics such as turnaround times, resolution quality, and escalation handling.
Implement and maintain regular feedback loops with customers and internal teams to capture insights and inform a cycle of continuous improvement.
Track and report on operational outcomes and KPIs, providing data-driven insights and recommendations to leadership.
Strategic Initiatives & Go-to-Market Support
Coordinate operational readiness for new product or market launches, managing expectations and ensuring alignment across all cross-functional stakeholders to ensure a seamless rollout.
Support go-to-market initiatives by proactively removing operational bottlenecks and ensuring smooth adoption for our customers.
Execute high-priority operational projects and strategic initiatives in close collaboration with senior leaders.
Key Qualifications
3–5 years of experience in an operations role, preferably in a fast-paced environment.
Background in Tech, FinTech, consulting, banking, or a high-growth start-up is strongly preferred.
Demonstrated ability to manage and mentor small to mid-sized operational teams.
Strong analytical skills with the ability to turn data into actionable insights and process improvements (SQL familiarity is a plus).
KPI-driven, with proven experience tracking, analyzing, and improving performance metrics.
Exposure to process automation, operational tooling, and workflow optimization.
Strong understanding of operational controls, risk management practices, and compliance procedures.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144