Senior Product Support Specialist

🚀 Join Our Team as a Senior Product Support Specialist at Inventi!

Inventi is a financial application development company specializing in the financial sector. We offer innovative products like Payment Gateway, Regulatory Compliance and PLAIS Connectors, alongside tailored services, using cutting-edge technology to keep customers ahead.

We're seeking a proactive Senior Product Support Specialist to ensure a smooth customer experience, support product quality through testing, and bridge the gap between users and our development teams.

🔍 What You’ll Do:

• Act as the main point of contact for customer support inquiries;
• Maintain an in-depth understanding of products, including their features, use cases, and potential issues;
• Test new product features, updates, and bug fixes;
• Monitor and report support metrics to improve customer experience and product performance;
• Manage and oversee the customer onboarding process to ensure a smooth and successful start;
• Develop, update, and maintain help articles, FAQs, and support guides;
• Collaborate with teams to streamline support, share insights, and shape the product roadmap.

✅ What  we expect:

• Proven experience in product support, technical support, or a similar role;
• Excellent communication skills to work with customers and teams;
• Strong problem-solving, organizational, and data analysis skills;
• Ability to quickly learn product features, troubleshoot issues, and participate in product release testing;
• Proficiency in English, both written and spoken;
• Team player with the ability to collaborate effectively across departments.

🎁 What we offer:

• 📚 Continuous Learning & Growth. Access to courses, conferences, and books - we support your professional development.
• 🎉 Team Culture. Events, sports challenges, and team-building activities.
• 🌍 Flexible & Remote Work. Enjoy flexible hours and remote work options.
• 🩺 Private Health Insurance. Comprehensive coverage for your health and well-being.
• 💰 3rd Pillar Pension Contributions. Optional contributions to boost your retirement savings.
• 💻 Modern Equipment. Apple gear to help you do your best work.
• 🐾 Little Perks That Make a Difference. Pet-friendly office, snacks in the kitchen, and a lot of ways to take a break — from board to digital.

• 💸 Competitive salary starting from 2800 Eur per month (depending on your experience and competencies).

🔓Unlock your value! It’s your opportunity to build how we work, grow talent, and deliver fintech solutions that matter.

👉 Ready to make your move? Apply now or reach out directly - we’re excited to meet you.