Senior Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

MetricBase team maintains and develops ServiceNow proprietary time series platform. We empower ServiceNow internal application developers, to build real-time applications for IoT, analytics, and cloud monitoring services. Our technology is purpose-built to handle the massive volumes of time-stamped data produced by sensors, applications, and computer infrastructure. 

We're looking for a Software Engineer with a background in the development of database systems or similar cloud services to help us improve the performance, reliability, scalability, and feature set of our time series database. You will share your experience and skills with the team and learn from them in return. You will take an active role in the direction of the MetricBase (Clotho) storage engine and work closely with other engineering leaders to help refine best practices. 

What you get to do in this role:  

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 

• You’ll work on custom storage engine to address tech debt and optimize performance. 

• Create REST and SQL APIs to enhance performance and analytical capabilities. 

• Partner with your colleagues on improving reliability and recovery processes of the storage engines. 

• Work together on improving observability of the database server and infrastructure. 

• Collaborate with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users. 

• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs. 

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite. 

• Be a mentor for colleagues and help promote knowledge-sharing. 

To be successful in this role you have: 

• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations 

• Advanced knowledge experience working with relational and/or non-relational databases including development, troubleshooting and performance optimization. 

• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. (DO NOT REMOVE) 

• Experience in using AI Productivity tools such as Windsurf, Cursor, etc. is a plus or nice to have.

• 10+ years of experience with Java or a similar OO language and the ability to design, develop, and optimize complex software systems and applications. 

• Working knowledge of distributed computing principles and experience in designing and building distributed systems for scalability and fault tolerance. 

• Proficiency in continuous integration and continuous deployment practices, using tools like Jenkins. 

• Familiarity with datacenter/cloud platforms operations and hands-on experience with cloud services, virtualization, and containerization. 

• Experience with one or more storage technologies. 

• Nice to have: 

• Database internals development experience or 

• Data processing/streaming frameworks and tools development experience 

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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