Senior Staff Technical Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role;

Are you ready to help shape the future of enterprise cloud transformation? The Hyperscaler Program at ServiceNow is redefining how we leverage hyperscaler platforms like AWS, Azure, and Google Cloud to accelerate innovation, meet customer demands, and fulfill strategic partner commitments. As part of Hyperscaler Program Management Office, within you’ll be at the heart of this transformation—driving governance, operational excellence, and strategic execution across a multi-billion-dollar initiative.

This is more than a program. You’ll collaborate with be exposed to visionary leaders

and work across dynamic workstreams—from new region launches and co-innovation to marketplace enablement and customer migration.

Whether you're passionate about orchestrating complex programs, enabling field teams, or unlocking partner value, this is your chance to make work on one of the most critical programs in the company.

The Hyperscaler Program office is organizationally aligned to the UTG PMO under Michele Richards’ leadership. The UTG PMO is the backbone of our engineering efforts, ensuring seamless program management and delivery

The Senior Staff Technical Program Manager supports the overall Program Owner in managing the successful delivery of program objectives. This role acts as second-in-command, providing operational and leadership backup when the Program Owner is unavailable. A key responsibility is serving as the Program-level Risk Manager, ensuring that risks are proactively identified, assessed, and mitigated across all program workstreams. The Deputy Program Manager also ensures coordination across projects, drives accountability, and supports strategic decision-making.

What you get to do in this role:

• Program Oversight & Leadership Support
• Act as deputy to the Program Owner, providing decision-making support and stepping in as needed.
• Ensure alignment of program projects with strategic objectives and organizational priorities.
• Support program governance activities, including steering committee and leadership meetings.
• Monitor overall program performance, escalating issues and proposing solutions.

Risk Management

• Serve as the Program-level Risk Manager, overseeing the identification, tracking, and mitigation of risks across all workstreams.
• Develop and maintain the program risk register, ensuring risks are documented, evaluated, and assigned owners.
• Facilitate regular risk reviews with project leads and stakeholders.
• Proactively identify interdependencies and systemic risks that could affect program outcomes.
• Report on risk trends and mitigation strategies to program leadership.

Stakeholder Engagement & Communication

• Build and maintain strong working relationships with stakeholders, sponsors, and cross-functional teams.
• Prepare and deliver clear, concise program updates, reports, and presentations for leadership.
• Ensure consistent communication and coordination between program managers, business leads and operations leads.
• Support issue resolution and stakeholder alignment at the program level.
• Program Operations & Delivery Support.
• Assist with program planning, including defining timelines, deliverables, and milestones.
• Monitor progress across projects, ensuring dependencies are managed and deadlines are met.
• Support resource planning and allocation to balance priorities across the program.
• Drive adoption of program management tools, processes, and reporting standards.

Team Leadership & Development

• Mentor and guide workstream program managers, providing guidance on program management best practices.
• Support onboarding and knowledge transfer within the program team.
• Promote a culture of accountability, collaboration, and continuous improvement.

Qualifications

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Strong background in risk management and program governance.

• Demonstrated ability to manage multiple projects and stakeholders in a complex environment.

• Proficiency with program management tools (e.g., Microsoft Project, Planner, SharePoint).

• Excellent communication, problem-solving, and leadership skills.

• PMP, PgMP, or similar certification (preferred).

Basic Qualifications:

• 10+ years of project/program management experience in mid/large size companies, ideally with migration project experience.

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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