Service Delivery Manager- PEX

Designation SDM-PEX

Job Summary

The Manager-Bus.Transformation will play a pivotal role in driving business transformation initiatives within the Life and Annuities Insurance domain. With a focus on leveraging technical skills in Lean Automation and Agentic AI. The candidate will ensure efficient processes and innovative solutions. The role requires a blend of strategic thinking and hands-on execution to achieve organizational goals.

Responsibilities

• Lead business transformation projects by implementing Lean, AI, GEN AI and Automation tools to enhance operational efficiency and effectiveness.
• Oversee the development and execution of transformation strategies within the Life and Annuities Insurance sector to align with company objectives.
• Provide expert guidance on Six Sigma methodologies to streamline processes and reduce operational costs.
• Collaborate with cross-functional teams to identify opportunities for process improvements and implement innovative solutions.
• Monitor and evaluate the progress of transformation initiatives to ensure alignment with business goals and timelines.
• Develop and maintain comprehensive project documentation to track progress and facilitate communication among stakeholders.
• Utilize MS Office tools to prepare detailed reports and presentations for senior management and stakeholders.
• Ensure compliance with industry regulations and standards while implementing transformation projects.
• Foster a culture of continuous improvement by encouraging team members to adopt best practices and innovative approaches.
• Analyze data and metrics to assess the impact of transformation initiatives and make data-driven decisions.
• Coordinate with IT ,Business units and Transition team to ensure seamless integration of new processes and technologies.
• Working with Presales to partner on RFPs to drive growth
• Support the development of training programs to enhance team capabilities and ensure successful project implementation.
• Drive change management efforts to facilitate smooth transitions and minimize disruptions during transformation projects.

Qualifications

• Possess a strong background in Lean and Automation with proven experience in implementing these technologies.
• Demonstrate expertise in Six Sigma methodologies with a track record of successful process improvements.
• Have extensive experience in the Life and Annuities Insurance domain understanding its unique challenges and opportunities.
• Exhibit proficiency in MS Office tools for effective communication and documentation.
• Show a strategic mindset with the ability to translate business goals into actionable transformation plans.
• Display excellent leadership and communication skills to manage cross-functional teams effectively.
• Be adaptable to a hybrid work model with a focus on achieving results in a day/night shift environment.

Certifications Required

Lean Certification Six Sigma Black Belt Certified Automation Professional