Service Line Specialist

Service Line Specialist - ServiceNow (UK)

The Opportunity:
We are looking for a Service Line Specialist - ServiceNow to join the Cognizant CIS Practice!

Job Summary

The Service Line Specialist will play a crucial role in managing and optimizing our ServiceNow platform ensuring seamless integration and functionality across various departments. With a focus on enhancing user experience and operational efficiency this role requires a deep understanding of ServiceNow capabilities and the ability to implement solutions that align with business objectives. The candidate will work in a hybrid model primarily during day shifts and will not require travel.

Responsibilities

• Oversee the implementation and management of the ServiceNow platform to ensure optimal performance and user satisfaction.
• Collaborate with cross-functional teams to identify and address system requirements and enhancements.
• Provide expert guidance on ServiceNow best practices and industry standards to drive continuous improvement.
• Develop and maintain comprehensive documentation for system configurations processes and procedures.
• Ensure seamless integration of ServiceNow with other enterprise systems to enhance data flow and accessibility.
• Monitor system performance and conduct regular audits to identify and resolve potential issues proactively.
• Lead training sessions and workshops to empower users with the knowledge and skills to utilize ServiceNow effectively.
• Analyze business processes and recommend ServiceNow solutions that align with organizational goals.
• Coordinate with stakeholders to gather feedback and implement necessary changes to improve system functionality.
• Manage system upgrades and patches to ensure the platform remains up-to-date and secure.
• Provide technical support and troubleshooting assistance to resolve user issues promptly.
• Collaborate with vendors and external partners to leverage additional resources and expertise when needed.
• Drive innovation by exploring new ServiceNow features and capabilities to enhance service delivery.
  

Qualifications

• Possess extensive experience in ServiceNow platform management and implementation.
• Demonstrate strong analytical and problem-solving skills to address complex system challenges.
• Exhibit excellent communication and collaboration abilities to work effectively with diverse teams.
• Have a proven track record of successfully leading projects and initiatives within a ServiceNow environment.
• Show proficiency in developing and maintaining system documentation and user guides.
• Display a commitment to continuous learning and staying updated with the latest ServiceNow developments.
  

Certifications Required

Certified ServiceNow System Administrator ITIL Foundation Certification