Service Management Support Officer, for international e-Government projects

Are you fluent in English with a passion for Internet/Web Technologies? Join us in Athens and become part of our team as a Service Management Support Officer. You'll play a vital role in providing support services for IT systems that drive the operations of major clients worldwide, with opportunities for growth and development.

What You'll Do:

• Daily support, assistance, and guidance of the end-users;
• Incident analysis, investigation, diagnosis, reporting, and resolution;
• Update of system documentation (e.g. Functional System Specifications and User Manuals);
• Participation in meetings, testing, training, and end-user support activities;
• Reporting of test results and proper classification of possible incidents (i.e. software defects/new functionality), using the relevant tracking tools and procedures.

Requirements

• University degree in an IT-related field;
• Excellent knowledge of MS Office tools and Internet technologies;
• Good communication and presentation skills;
• Excellent written and oral communication skills in English;
• Written and oral communication skills in French or Dutch will be considered an asset.

Benefits

We believe in rewarding talent and dedication. Here's what you can expect as part of our team:

• Competitive full-time salary;
• Private Health Coverage on the Company’s group program;
• Flexible Working Hours;
• Top-of-the-Line Tools;
• Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
• Career Growth: Work with some of the most innovative and exciting specialists in the industry;
• Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.

If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (SMSO/08/25).

You may also consider all our other open vacancies by visiting the career section of our website (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.