Mercier Consultancy is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives to join our dynamic team in Bulgaria, complete with a fully paid relocation package! In this important role, you will be responsible for providing exceptional assistance to our Slovak-speaking clients, ensuring their inquiries are managed with the utmost care and professionalism. Experience the beautiful landscapes, rich culture, and warm hospitality of Bulgaria while building a rewarding career in customer service. If you are enthusiastic about helping others and ready for an exciting change, we would love to hear from you!
Responsibilities
- Deliver high-quality customer service in Slovak across various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to products and services, providing timely and accurate information.
- Effectively resolve customer complaints and issues to maintain positive customer relationships.
- Document customer interactions carefully and contribute suggestions for improving service quality.
- Collaborate with colleagues to enhance overall service delivery and tackle common challenges.
- Stay informed about company offerings and industry trends to provide knowledgeable support.
- Take part in regular training and development programs to enhance your skills and service delivery.
Requirements
- Fluency in Slovak and English is required, with strong communication skills, both written and verbal.
- Previous experience in customer service is preferred but not mandatory; a willingness to learn is highly valued.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
- Ability to handle multiple inquiries effectively in a fast-paced environment.
- Basic computer skills and familiarity with customer service software are advantageous.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...