Software Developer (Chatbots)

Sinch is seeking a talented Software Developer specializing in Chatbots to join our innovative team. In this role, you will be instrumental in designing and developing intelligent chatbot solutions that enhance customer engagement and streamline communication processes. Your creativity and technical expertise will help shape interactive and intelligent bot experiences for our clients.

Key Responsibilities:

• Design, develop, and implement chatbot solutions for various platforms, ensuring seamless integration with existing systems.
• Collaborate with product managers and stakeholders to define chatbot requirements and user stories.
• Utilize AI technologies and natural language processing to create intuitive and efficient bot interactions.
• Conduct testing and debugging to ensure optimal performance and user satisfaction.
• Stay updated with the latest advancements in chatbot technologies and AI trends to incorporate best practices.

Requirements

• Experience in software development with a focus on chatbot or conversational AI technologies.
• Experience working with natural language processing (NLP) frameworks and AI services.
• Hands-on experience with chatbot development platforms (e.g., Dialogflow, Microsoft Bot Framework, Rasa).
• Understanding of RESTful APIs and integration with third-party services.
• Strong problem-solving skills with a keen analytical mindset.
• Excellent communication skills with the ability to work collaboratively in a team environment.
• Passion for developing innovative solutions and a desire for continuous learning in the field of AI and chatbot technologies.

Preferred Qualifications:

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
• Familiarity with Agile methodologies and DevOps practices.
• Knowledge of machine learning concepts and techniques.

Benefits

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones. 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!